At www.jewelrydesignltd.com, we want you to be completely satisfied with your jewelry purchase. If for any reason you are not happy with your earrings, necklaces, or bracelets, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines for returns:
Eligibility:
- Items must be returned within 30 days of the delivery date.
- The jewelry must be in its original condition, unworn, and with all tags attached.
- Returns that do not meet these criteria may not be accepted.
Return Process:
- To initiate a return, please contact our customer service team at raw address to request a return authorization.
- Once your return request is approved, you will receive instructions on how to return the item(s) to us.
- Please securely package the jewelry items and include the original packing slip or order confirmation in the return package.
Refund or Exchange:
- Upon receiving the returned items, we will inspect them to ensure they meet the return criteria.
- Refunds will be issued to the original payment method used for the purchase within 5-7 business days after the return is processed.
- If you prefer an exchange for a different item, please indicate your preference when requesting the return authorization.
Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping method to ensure the safe return of the jewelry items.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- Photos of the damaged or defective item may be required for assessment and processing of your return.
If you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer service team. We are dedicated to providing excellent service and ensuring your satisfaction with your jewelry purchases.
Thank you for shopping at www.jewelrydesignltd.com. We value your business and strive to make your shopping experience enjoyable and worry-free.
